Support Center
Get help with your account, challenges, and payouts
<2 hrs
Avg response
98.4%
Resolution rate
142
Help articles
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Our support team is online · Mon–Fri 6am–10pm UTC
Frequently Asked Questions
If your account equity drops below the daily drawdown limit (5% of starting balance), your challenge is automatically paused for the day. Breaching the limit on any single day does not immediately fail the challenge — however, if the maximum drawdown is also breached, the account is closed. You can resume trading at the next market open.
Open a Support Ticket
Average first response: under 2 hours
My Tickets
5 tickets total · 1 open
1 awaiting response
| Subject | Category | Priority | Status | Created | Last Update |
|---|---|---|---|---|---|
Daily drawdown calculation seems incorrect on May 19 | Account Problem | high | Resolved | May 19, 2026 | 2h ago |
Payout request not showing in history after 24 hours | Payout Issue | urgent | In Progress | May 20, 2026 | 45m ago |
MT5 login credentials not working after password reset | Technical Support | normal | Resolved | May 17, 2026 | 1d ago |
Question about consistency rule for Phase 2 | Challenge Rules | low | Waiting | May 14, 2026 | 3d ago |
KYC document rejected — passport scan quality | KYC / Verification | high | Resolved | May 12, 2026 | 4d ago |